Frequently Asked Questions
How are you going to handle my pet's body leaving my house, and how is he/she going to be transported?
When we pick up your beloved pet, we will carefully place him/her in a lined, clean container, basket or a stretcher and wrap with a soft, clean blanket. Then we will transport inside our climate-controlled vehicle.
How can I be sure that the cremated remains I receive belong to my pet?
Forget Me Not uses an identification system which involves a crematory-proof metal tag with a unique identification number. This will be shown to families at the time we take possession of their pet. The tag stays on the pet during the cremation process, and is affixed to the cremated remains upon removal from the crematory. We document every step and incorporate a multi-point checklist system to minimize the chance of human error. We apply the same industry standards as it would be performed in a human cremation.
In addition, at the time of cremation, our video recording system automatically records your pet’s entrance into the chamber until the locking of the crematory doors, ensuring that your pet is being cremated the way you expected and the way we promised. You can request a copy of this recording up to seven days after your pet's cremation date.
You can be assured you are getting your pet’s ashes back, not just by our word but also by visual proof if you wish so.
What happens if my pet dies at home? What do I do?
If death occurs naturally or with euthanasia at home, simply call us at 404.990.2595. We will arrange to come to your home, or if you wish, you may bring your pet to us. You may pick up your pet’s ashes at our facility within 24 hours or we can deliver the ashes to your home (within 24 to 48 hours).
What if we are having our pet euthanized at our local veterinary clinic and want a Private Cremation?
Please call us at 404.990.2595 and we will coordinate the pick up of your pet from the veterinary clinic. You can have peace of mind knowing that your pet is being cared for in a loving and dignified manner. We will contact your vet to arrange a pickup time. When we transport your pet from the vet clinic (at no additional charge if during business hours) to our facility, we will contact you to let you know your pet is in our care. If you choose, you can also personally bring your pet to our facility. Simply call 404.990.2595 to arrange an arrival time. We will deliver your pet's cremains to your home or to your vet clinic, whichever you choose.
May I inspect the facilities where my pet's aftercare will be performed?
Yes, definitely. You and your family are very welcome to visit our facility. We have a very comfortable sitting area where you can spend time saying your final goodbye to your beloved companion or to wait while we perform the cremation process.
If I choose private cremation can I be present during the actual cremation process?
We have a very comfortable sitting room where you can spend time saying your final goodbye to your beloved companion or watch while we perform the cremation process. We ask you to schedule an appointment for a private viewing. An additional fee will be applied.
DO MOST PET OWNERS CHOOSE A PRIVATE OR COMMUNAL CREMATION?
Research indicates about 80% of all pet families choosing cremation want their pet’s cremated remains back, which means they opt for private cremation.
If I choose a communal cremation, what will you do with the ashes?
The cremated remains will be respectfully spread in the beautiful Blue Ridge Mountains.
What is PET Cremation
Cremation is a process in which a pet’s remains are exposed to concentrated heat within a closed chamber. During the cremation process, the remains are reduced to the body’s most basic elements. The cremated remains are ordinarily referred to as “ashes”. Once cooled, the ashes will be processed, and either placed in an urn and returned to your family, or scattered on your behalf by a member of our staff. They can be kept safely for an indefinite amount of time.